Customer service occupations n.e.c. Pay Data UK — 2025

Customer service occupations n.e.c. roles in the UK earn a median of £28,000 per year, equivalent to £14.56 per hour as of 2025. Pay increased 4.3% compared to the previous year. Regionally, pay ranges from £26,500 in West Midlands to £31,000 in London. Pay has risen over the past 5 years. The ONS national median for this occupation is £27,848/yr (1% above our computed national average).

Median Annual Pay

£28,000

as of 2025

Modelled estimate

Median Hourly Pay

£14.56

per hour

Year-on-Year Change

+4.3%

vs 2024

Annual Pay Range

£24,500 – £34,000

25th – 75th percentile

Labour Market

There is currently not sufficient data available for this occupation to say anything about the labour market.

Pay by Region

Median annual pay for Customer service occupations n.e.c. across UK regions.

Source: ONS ASHE. Based on broad UK regions (NUTS1).

Customer service occupations n.e.c. annual pay by UK region
Region	Median Pay
London	£31,000
East	£29,500
South West	£28,500
Scotland	£28,000
South East	£27,500
North West	£27,000
Wales	£27,000
East Midlands	£26,500
North East	£26,500
Yorkshire and The Humber	£26,500
West Midlands	£26,500
UK	£28,000

How Pay Has Changed Over Time

Annual pay grew by +4.3% from 2024 to 2025.

National average (NUTS1 actuals) based on ONS ASHE April snapshot.

Year-on-Year Pay Change

Annual percentage change in median pay for Customer service occupations n.e.c..

Percentage change from the prior year's April figure.

Frequently Asked Questions

How much does a Customer service occupations n.e.c. earn in the UK?

The median salary for a Customer service occupations n.e.c. in the UK is £28,000 per year (about £14.56 per hour), based on official ONS data for 2025.

What is the typical pay range for a Customer service occupations n.e.c.?

Most Customer service occupations n.e.c. earn between £24,500 and £34,000 a year (the 25th to 75th percentile of UK pay).

Is Customer service occupations n.e.c. pay rising or falling?

Customer service occupations n.e.c. pay rose by 4.3% from 2024 to 2025.

Where in the UK are Customer service occupations n.e.c. paid the most?

The highest median pay for Customer service occupations n.e.c. is in London, at £31,000 per year.

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About Customer service occupations n.e.c.

Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in minor group 721: Customer service occupations.

Typical Tasks and Duties

receives enquiries from potential and existing clients, discusses requirements, and recommends products or services
discusses pricing processes with clients, agrees payment arrangements and handles customer accounts
makes reservations, books tickets, organises insurance policies on behalf of customers
follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements
addresses customer complaints and problems
informs customers of special promotions and new product launches

Entry Routes and Qualifications

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.