Customer service managers roles in the UK earn a median of £38,500 per year, equivalent to £19.10 per hour as of 2025. Pay increased 10.2% compared to the previous year. Regionally, pay ranges from £33,000 in North West to £46,000 in London. Pay has risen over the past 5 years. The ONS national median for this occupation is £37,535/yr (3% above our computed national average).
Median Annual Pay
£38,500
as of 2025
High confidenceMedian Hourly Pay
£19.10
per hour
Year-on-Year Change
+10.2%
vs 2024
Annual Pay Range
£31,500 – £50,500
25th – 75th percentile
There is currently not sufficient data available for this occupation to say anything about the labour market.
Median annual pay for Customer service managers across UK regions.
Source: ONS ASHE. Based on broad UK regions (NUTS1).
| Region | Median Pay |
|---|---|
| London | £46,000 |
| South East | £45,000 |
| North East | £40,500 |
| East | £38,500 |
| Scotland | £38,000 |
| Yorkshire and The Humber | £37,500 |
| East Midlands | £36,000 |
| Wales | £35,000 |
| South West | £34,000 |
| West Midlands | £34,000 |
| North West | £33,000 |
| UK | £38,500 |
Annual pay grew by +10.2% from 2024 to 2025.
National average (NUTS1 actuals) based on ONS ASHE April snapshot.
Annual percentage change in median pay for Customer service managers.
Percentage change from the prior year's April figure.
The median salary for a Customer service managers in the UK is £38,500 per year (about £19.10 per hour), based on official ONS data for 2025.
Most Customer service managers earn between £31,500 and £50,500 a year (the 25th to 75th percentile of UK pay).
Customer service managers pay rose by 10.2% from 2024 to 2025.
The highest median pay for Customer service managers is in London, at £46,000 per year.
For job seekers
Check your salary against official UK data for Customer service managers roles — broken down by region and seniority level. Free, instant, no sign-up required.
For employers & recruiters
Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
Salary data is sourced from official UK pay datasets and updated periodically.