IT user support technicians roles in the UK earn a median of £35,000 per year, equivalent to £18.27 per hour as of 2025. Pay increased 6.1% compared to the previous year. Regionally, pay ranges from £31,500 in Yorkshire and The Humber to £42,500 in London. Pay has risen over the past 5 years. The ONS national median for this occupation is £35,128/yr (0% below our computed national average).
Median Annual Pay
£35,000
as of 2025
High confidenceMedian Hourly Pay
£18.27
per hour
Year-on-Year Change
+6.1%
vs 2024
Annual Pay Range
£29,500 – £45,000
25th – 75th percentile
There is currently not sufficient data available for this occupation to say anything about the labour market.
Median annual pay for IT user support technicians across UK regions.
Source: ONS ASHE. Based on broad UK regions (NUTS1).
| Region | Median Pay |
|---|---|
| London | £42,500 |
| East | £37,500 |
| Scotland | £35,500 |
| South East | £35,500 |
| West Midlands | £35,000 |
| North West | £34,000 |
| North East | £33,000 |
| East Midlands | £33,000 |
| Wales | £32,500 |
| South West | £32,000 |
| Yorkshire and The Humber | £31,500 |
| UK | £35,000 |
Annual pay grew by +6.1% from 2024 to 2025.
National average (NUTS1 actuals) based on ONS ASHE April snapshot.
Annual percentage change in median pay for IT user support technicians.
Percentage change from the prior year's April figure.
The median salary for a IT user support technicians in the UK is £35,000 per year (about £18.27 per hour), based on official ONS data for 2025.
Most IT user support technicians earn between £29,500 and £45,000 a year (the 25th to 75th percentile of UK pay).
IT user support technicians pay rose by 6.1% from 2024 to 2025.
The highest median pay for IT user support technicians is in London, at £42,500 per year.
For job seekers
Check your salary against official UK data for IT user support technicians roles — broken down by region and seniority level. Free, instant, no sign-up required.
For employers & recruiters
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess a degree or GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.
Salary data is sourced from official UK pay datasets and updated periodically.