IT user support technicians roles in the UK earn a median of £36,500 per year, equivalent to £18.83 per hour as of 2025. Pay increased 8.7% compared to the previous year. Regionally, pay ranges from £31,500 in Yorkshire and The Humber to £42,500 in London. Pay has risen over the past 4 years. The ONS national median for this occupation is £35,128/yr (4% above our computed national average).
Median Annual Pay
£36,500
as of 2025
High confidenceMedian Hourly Pay
£18.83
per hour
Year-on-Year Change
+8.7%
vs 2024
Annual Pay Range
£30,500 – £45,000
25th – 75th percentile
UK Employment (2024)
~182,000
estimated employees
94 of 180 areas not disclosed by ONS
Employment Change
2021–2024
2021: ~139,000 → 2024: ~182,000
Market Signal
Specialist demandPay is rising while employment is falling — specialist skills are in high demand.
Employment figures from ONS Annual Population Survey (APS). Counts are estimates; suppressed cells (small samples) are excluded from totals.
Annual pay for IT user support technicians across UK regions. The bar shows the typical pay range (25th–75th percentile); the diamond marks the median.
Source: ONS ASHE. Based on broad UK regions (NUTS1).
Annual pay grew by +8.7% from 2024 to 2025.
National average (NUTS1 actuals) based on ONS ASHE April snapshot. Shaded band shows 25th–75th percentile range.
Annual percentage change in median pay for IT user support technicians.
Percentage change from the prior year's April figure.
For job seekers
Check your salary against official UK data for IT user support technicians roles — broken down by region and seniority level. Free, instant, no sign-up required.
For employers & recruiters
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess a degree or GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.
Salary data is sourced from official UK pay datasets and updated periodically.